Lost, Damaged and Delayed Baggage

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Information for Flight

Group Booking

Flexbird

Food and Beverages

Special Meals

Duty Free

Contact Forms

Dangerous Goods in Baggage

Travel with Lithium Batteries

My Booking

FAQ

Lost, Damaged and Delayed Baggage

Freebird Airlines shows the highest level of attention to avoid any irregularity to your luggage during your flight. If you have experienced any baggage irregularity such as damage, delay or loss during a Freebird Airlines flight, please contact the Lost and Found Office at the airport and fill out a Property Irregularity Report (PIR).

Reports of damage or loss must be reported immediately at the destination station. In case of damage, this must be made in writing to the airline within seven (7) days from the date of delivery of the baggage, and within twenty-one (21) days after delivery in case of delayed baggage.

Please note that our liability for loss, delay or damage to baggage is limited by international convention. Alternatively, if the contents of your bags have a high value, you might like to consider increasing the amount of your own travel insurance.

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Lost Baggage

Passengers who cannot collect their luggage at the arrival station after the flight, you must apply to the Lost and Found offices without leaving the arrival hall on the same day and create a Baggage Irregularity Report (PIR). If not claimed at Airport (without PIR), complaint will not be accepted.

Upon your application, you will be provided with a reference number.(e.g. AYTFH12345)

Passengers must check the number of baggage tags and flight numbers while they are checking in their baggages at check in counters.

In cases where our passengers cannot present their baggage tags, our airline does not accept responsibility. The necessary searches are made are for the identification of the luggage; however, no evaluation regarding any financial loss can be made.

Your lost baggage will be traced for the first 5 days by our contracted Ground Handling Company. During this period, you may contact them at your arrival destination.

After 5 days Have Passed;

For a more detailed investigation of luggage not found within the first five days, we kindly request that you fill out the application form in the notification section below.

Our relevant department will meticulously evaluate your requests and will inform you quickly. For the baggage that cannot be found during the research period, Freebird Airlines pays compensation to the passenger in accordance with the legislation.

Report Lost Baggage